Shipping and Returns

Your shipment details

Your shipping fee is $8.95 and will be shipped by UPS if your ship-to address is a physical address within the Continental US.  If you are shipping to a PO Box or Alaska and Hawaii we will ship your order via USPS. 

IMPORTANT : If you send us a check or money order, please remember to add the appropriate shipping charge to the total price, or your shipment will be delayed. 

International Shipping
Please call Customer Service at 1-800-537-5238 for APO/FPO or international orders.

Three Simple Ways to Order

Choose one of 3 easy, safe and convenient ways to purchase:

• By web: Ordering online is simple and available 24 hours a day! It is also the fastest way to receive our products. With our easy-to-follow checkout process, you can enter your credit card safely. We have a secure server that encrypts your personal data.
• By phone: Please contact our order phone line if you need more information, or have additional questions, our customer service department is standing by at 1-800-537-5238.
• By mail: If you prefer to send a check or money order, simply add the products you want to the shopping cart. Before checking out, just click on the Shopping Cart icon. The Shopping Cart page will display your cart subtotal. This is a good time to make sure all of your quantities are accurate before you add the appropriate shipping costs. Then print out the “Your Shopping Cart Contents” page. You will need to include this printout with your check or money order. Please mail it to us at the following address:

Sensi U.S.

Attn: Orders

4800 126th Avenue North

Clearwater, FL  33762

Our Guarantee & Returns
30 Day Guarentee If for any reason, you are not completely satisfied with your purchase, and you need to return or exchange your Sensi Sandals, you may return it for a full product refund within 30 days of order receipt. Please send the original (unworn) sandals back to us in their original packaging along with a note stating the style, color and size you would like in exchange. Please remember to include all of your return information inside the packaging, along with the packing slip you received and a check, or money order, for $8.95 (plus $2.00 for each additional pair you are exchanging) payable to Sensi US. A product refund will reflect the full price you paid minus the shipping and handling fees.

BEFORE returning an item, you will need to call our Customer Service Department at 1-800-537-5238 so that we can provide you with a Return Authorization Number. Returns without a Return Authorization Number will not be processed.

Returns After the Manufacturer’s 30-DAY GUARANTEE Are Subject to the Following: If you return a product unopened and we receive it after our guarantee period ends (not to exceed two months) you will receive a Merchandise Credit. Merchandise Credits may only be used to purchase products - excluding shipping and handling charges. All sales using Merchandise Credits are final.  Please note that shipping and handling charges are non-refundable.

Inquiries and Feedback
For inquiries, problems or technical difficulties, please call our Customer Service Department at  1-800-537-5238 between the hours of 8:00 am - 5:00pm (EST) Mon-Fri, or you may email us at sales@sensi.com. Receiving your feedback is critical to the progress and efficiency of our online store. Please let us know how we can serve you better. We make every effort to answer all customer queries within 1 business day. As always, we value and appreciate your business.